About the Company
Crossline is a sixteen-year-old clothing manufacturer with manufacturing facilities in
Bangladesh, China, and Pakistan,
as well as with commercial offices in France, Germany, and Spain.
Some of the fashion companies among its 40+ customers across Europe include Promod, Okcadi,
Camaieu, Tape a l'ceil
(TAO), Happychic, Sfera, and Zara (lnditex). It sends out 20 million garments per year in
3,000 different styles.
Crossline provides a wide range of services to its customers, ranging from managing factory
relationships to offering
inputs to the garment manufacturing process to add value in quality, design, and raw
material procurement.
Previously, each business unit had its own methodology, making it difficult to reconcile data in the back office. WFX has provided everyone with a common language and structure that is versatile enough to suit all of our buyer needs, and our back-office operations are running more smoothly than ever.
Martin Buffet
Key Account Manager, Crossline
Challenges they faced
The company was handling its day to day operations manually hence, the two phrases that effectively defined the supply chain features of Crossline were: complex and time-constrained.
Due to the lack of data integration, teams from different departments ended up duplicating information in the system for their daily jobs. Standard Operating Procedures were rarely followed due to unconnected data and a persistent time stress.
Also, because of the poor visibility across the channels of the company and the lack of a single source of truth across, teams led to supply chain errors and, in some circumstances, excessive payments to vendors.
Impact after implementing WFX
WFX provided Crossline with a single platform to manage its entire fashion supply chain—from product development and procurement to inventory, quality, and finance.
Using the Time-and-Action dashboard, business heads now proactively manage client delivery timelines and supplier schedules with real-time updates.
Automated workflows have eliminated manual data entry and paperwork, streamlining transactions like invoicing, order generation, and claims.
Payments and finances are tightly controlled, with auto-adjusted advances and debit notes that reduce errors and improve cash flow accuracy.
WFX has improved Crossline’s organization-wide information efficiency by 30% and reduced lead times by 25%.
With all teams aligned on a unified system, Crossline delivers faster, smarter, and more consistent service to customers of all sizes.
