About the Company
United Colors of Benetton India is a global clothing company known for its vibrant colours,
knitwear expertise, and
social responsibility. It is present in over 120 cities with more than 600 retail stores.
UCB's collections are a mix of Italian style and global research, on-trend, high-quality
clothing while also respecting
the environment and aiming to create a better future for all humanity.
Challenges they faced
The prior system lacked a reliable tracking system for monitoring factory/supplier production and receiving correct shipment data. As a merchandiser, poor visibility in this region resulted in higher communication, operating costs, and delays. To acquire progress updates on orders, the team had to contact each plant by phone and email.
Due to a lack of visibility into cargo delivery dates from Benetton India's 100+ vendors, its warehouse had difficulty planning resources.
Impact after implementing WFX
Reduced communication overhead by 90% with automated data flow and minimized manual follow-ups with vendors.
Real-time supply chain monitoring enabled tracking of vendor deliveries, performance, and production accuracy.
35% decrease in product lead times due to proactive alerts and better vendor coordination.
Vendor performance data enabled action plans for underperformers, improving delivery reliability and accountability.
Integrated SAP + WFX solution ensured smooth two-way data sync and reduced rework across procurement and production.
Improved visibility across 100+ vendors, leading to streamlined operations and measurable team productivity gains
